Keep in mind that we order on demand. Therefore we take about 5-7 business days to create our products then you should add shipping times on top of that. Basically, we do everything to get you your order in a timely fashion.
Kindly note that all our items are created manually. Therefore it can be that the end product you'll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It's not possible to perfectly align patterns or images from front to back.
SHIPPING TIMES:
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
|
To |
Shipping time |
|
USA |
9-12 business days via USPS |
|
Canada |
12-20 business days without tracking |
|
Worldwide |
15-22 business days without tracking |
SHIPPING RATES:
Order from $0 - $27.99: $4.99 Shipping Fee
Order from $28 – $119.99: $6.99 Shipping Fee
FREE Shipping for all orders above $120
WHERE OUR ITEMS ARE MADE:
It depends on your country of residence. We have 2 factories. One in the USA and one in Asia. Where it's made depends on what factory is closest to you. This way you can be certain your item is at your doorstep the fastest way possible :)
NOTE: If you order different product styles it might be possible you will receive multiple packages.
SHIPPING INSURANCE:
Package Protection from Loss, Theft, & Damage +$1.9
Protect your package with our Shipping Protection, which covers items:
- Lost by the carrier
- Damaged in transit
- Stolen from your porch or mailbox
Filing a claim is easy, just contact our support team to report the issue. Once accepted, we'll send you out a rapid replacement or refund.
Please note - shipping insurance is non-refundable once your order has shipped.
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.
Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.